Quality KPI Dashboard
Quality KPI Dashboard Template will help you to track and measure the impact of quality. Track your quality process and present effectively in Excel!
Depending on the company objectives, high levels of quality is one of the most important factors that could affect a company’s lifetime. Quality, is a must to avoid the defects and mistakes before the supply process. But how to manage and measure quality management? Quality KPI Dashboard Template will help you to choose Quality KPI to track, manage your quality process and present them effectively in Excel for your company!
We have compiled most common 25 Quality KPIs in different categories and you will be able to focus them under five main groups:
Let’s dive into the features of the template and detailed descriptions of Quality metrics.
Quality KPI Dashboard Template Features:
Navigation buttons at the top of the page serve as a control panel to make switching between sections easier.
Current Year Actual, Current Year Target, and Past Year Actual are the sections which you can input your own metrics inside it. Moreover you can remove the default metrics if those are not suitable for your company.
Warning!: Please do not forget to add new KPI to other sections as well. Because Cumulative results will take data from the sections that you input manually.
Charts section presents visualized data to see trends of your performance according to selected KPI.
Finally, you can compare your monthly and cumulative results and try to understand past year and company targets comparison.
Detailed Description of Quality KPI Metrics:
Net Promoter Score (NPS): This metric measures customer loyalty by asking “How likely is it that you would recommend our company to a friend or colleague?”
NPS : You can calculate it with this formula: NPS = % of promoters – % of Detractors
Number of Complaints per Period: Measures the amount of customer complaints registered by the organization, as a result of poor quality services or products in a specific time of period.
Customer Retention Rate: Customer retention rate indicates the percentage of customers, the company has attained given a period of time. Calculated as:
(#of customers at the end of period – #of new customers during that period)/#of customers at the start of the period)*100
Average Time to Solve: It is the metric which indicates the average timing to solve a problem.
Average Time to Respond: It is the metric which indicates the average timing to respond a customer even if the problem persists.
Cost of Poor Quality: Cost of Poor Quality is a metric where all the costs for internal (scrap, rework and re-inspection) and external failures (defects reach the customer, including adverse event reporting, warranty, corrections and removals, product liability and loss of brand reputation) are gathered up.
Cost of High Quality: COGQ is the cost of what you have spent to create conforming products. These costs are mainly Appraisal (inspection and testing, quality audits and calibration) and Prevention costs (statistical process control (SPC), quality planning and training).
Opportunity Estimation Metric: Opportunity Estimation Metric is the multiplication of the estimated impact of the quality issue and the estimated probability of this impact.A higher value shows the effectiveness of decision making. The formula stands as Impact (%) x Probability (%)
Quality Team %: It shows the percentage of Quality Department employees to all the employees.
Average rating score: The detailed unbiased reviews from the users who already used the product or service will show you the proof of how good or how bad it is by the marks they give.
Defects Per Million (DPM): Defects per million (DPM) shows the weight of Defective parts among all total parts in every million.
The formula stands for (Defective Parts/TotalParts) x 1.000.000
Scrap Rate: Scrap rate is the percentage of materials sent to production that never become part of finished products.The formula stands for :
Scrap rate = Total Scrap / Total product run
Yield: Yield is the percentage of the correctly manufactured goods to the total manufactured goods. This formula may apply to more than one material or category.
Yield(A) = #correctly manufactured(A) / Total Manufactured (A) and the total yield is = Yield(A) x Yield(B) x Yield(C)…
Throughput: Throughput is the quantity of goods that company produce over a given time period. The formula stands for :
(Total Units/Processing Time) x (Processing Time/Total Time) x (Good Units/Total Units) or in a shorter way (Good Units/Total Time)
Capacity Utilization Rate: Capacity Utilization Rate is the percentage of total output capacity used at any given point. The formula stands for (Actual Output/Potential Output) x 100
On-time delivery (OTD): This metric is calculated as the percentage of units delivered within the OTD window. The formula stands for (Delivered goods within OTD)/ (All delivered goods)
Perfect order metric (POM): The percentage of orders that arrive complete, on time, damage-free and with a correct invoice. The formula stands for POM = (&Complete) x (%On time) x (%Damage free) x (%Correctly invoiced).
Average training hours per employee: This metric shows you the average training hour of an employee. You can calculate it as;
(Total number of training hours) / Total number of employees
Manufacturing Cycle Time: Manufacturing Cycle Time stands for the time between the order of that product and the production to finished goods.
Active defects: Active defects metric shows the amount of new,open,or fixed(and waiting for re-test) defects.
Rejected defects: Rejected defects are the defects where the consumer states a problem but the producer or developer doesn’t think it is a defect. The formula for weight of Rejected defects is (#Rejected Defects)/ #Total Defects.
Defects Fixed Per Day: This metric indicates the average amount of defects that your company solve during a working day.
Severe Defects: This metric indicates the percentage of critically defected goods to the total defects.The formula stands for:
(Critically defected goods) / Total defects
Supplier Defect Rate: This metric indicates the percentage of materials from suppliers not meeting quality specifications.
Quality KPI Dashboard Excel Template Features Summary:
- Periodic and Accumulative analysis
- Past year and Target Values Comparisons
- Overview dashboard with interactional charts
- A simple design which is easy to use for presentations
- KPI Examples for Quality Management
- Straightforward on-sheet directives
- Excel 2007 (+ later versions) compatibility
- Windows and Mac Compatible
- No download/installation required. Ready-to-use.
- White Label
- No Visual Basic for Applications (VBA) Macros