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Quality KPI Dashboard

4.83 (6 reviews)

Quality KPI Dashboard Template will help you to track and measure the impact of quality. Track your quality process and present effectively in Excel!


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Depending on the company objectives, high levels of quality is one of the most important factors that could affect a company’s lifetime. Quality, is a must to avoid the defects and mistakes before the supply process. But how to manage and measure quality management? Quality KPI Dashboard Template will help you to choose Quality KPI to track, manage your quality process and present them effectively in Excel for your company!

We have compiled most common 25 Quality KPIs in different categories and you will be able to focus them under five main groups:


Let’s dive into the features of the template and detailed descriptions of Quality metrics.

Quality KPI Dashboard Template Features:

Navigation buttons at the top of the page serve as a control panel to make switching between sections easier.


Current Year Actual, Current Year Target, and Past Year Actual are the sections which you can input your own metrics inside it. Moreover you can remove the default metrics if those are not suitable for your company.


Warning!: Please do not forget to add new KPI to other sections as well. Because Cumulative results will take data from the sections that you input manually.

Charts section presents visualized data to see trends of your performance according to selected KPI.


Finally, you can compare your monthly and cumulative results and try to understand past year and company targets comparison.

Detailed Description of Quality KPI Metrics:


Net Promoter Score (NPS): This metric measures customer loyalty by asking “How likely is it that you would recommend our company to a friend or colleague?”

NPS : You can calculate it with this formula: NPS = % of promoters – % of Detractors

Number of Complaints per Period: Measures the amount of customer complaints registered by the organization, as a result of poor quality services or products in a specific time of period.

Customer Retention Rate: Customer retention rate indicates the percentage of customers, the company has attained given a period of time. Calculated as:

(#of customers at the end of period – #of new customers during that period)/#of customers at the start of the period)*100

Average Time to Solve: It is the metric which indicates the average timing to solve a problem.

Average Time to Respond: It is the metric which indicates the average timing to respond a customer even if the problem persists.

General-Management-Someka-S06General Management

Cost of Poor Quality: Cost of Poor Quality is a metric where all the costs for internal (scrap, rework and re-inspection) and external failures (defects reach the customer, including adverse event reporting, warranty, corrections and removals, product liability and loss of brand reputation) are gathered up.

Cost of High Quality: COGQ is the cost of what you have spent to create conforming products. These costs are mainly Appraisal (inspection and testing, quality audits and calibration) and Prevention costs (statistical process control (SPC), quality planning and training).

Opportunity Estimation Metric: Opportunity Estimation Metric is the multiplication of the estimated impact of the quality issue and the estimated probability of this impact.A higher value shows the effectiveness of decision making. The formula stands as Impact (%) x Probability (%)

Quality Team %: It shows the percentage of Quality Department employees to all the employees.

Average rating score: The detailed unbiased reviews from the users who already used the product or service will show you the proof of how good or how bad it is by the marks they give.


Defects Per Million (DPM): Defects per million (DPM) shows the weight of Defective parts among all total parts in every million.

The formula stands for (Defective Parts/TotalParts) x 1.000.000

Scrap Rate: Scrap rate is the percentage of materials sent to production that never become part of finished products.The formula stands for :

Scrap rate = Total Scrap / Total product run

Yield: Yield is the percentage of the correctly manufactured goods to the total manufactured goods. This formula may apply to more than one material or category.

Yield(A) = #correctly manufactured(A) / Total Manufactured (A) and the total yield is = Yield(A) x Yield(B) x Yield(C)…

Throughput: Throughput is the quantity of goods that company produce over a given time period. The formula stands for :

(Total Units/Processing Time) x (Processing Time/Total Time) x (Good Units/Total Units) or in a shorter way (Good Units/Total Time)

Capacity Utilization Rate: Capacity Utilization Rate is the percentage of total output capacity used at any given point. The formula stands for (Actual Output/Potential Output) x 100

Time-Optimization-Someka-S08Time Optimization

On-time delivery (OTD): This metric is calculated as the percentage of units delivered within the OTD window. The formula stands for (Delivered goods within OTD)/ (All delivered goods)

Perfect order metric (POM): The percentage of orders that arrive complete, on time, damage-free and with a correct invoice. The formula stands for POM = (&Complete) x (%On time) x (%Damage free) x (%Correctly invoiced).

Average training hours per employee: This metric shows you the average training hour of an employee. You can calculate it as;

(Total number of training hours) / Total number of employees

Manufacturing Cycle Time: Manufacturing Cycle Time stands for the time between the order of that product and the production to finished goods.


Active defects: Active defects metric shows the amount of new,open,or fixed(and waiting for re-test) defects.

Rejected defects: Rejected defects are the defects where the consumer states a problem but the producer or developer doesn’t think it is a defect. The formula for weight of Rejected defects is (#Rejected Defects)/ #Total Defects.

Defects Fixed Per Day: This metric indicates the average amount of defects that your company solve during a working day.

Severe Defects: This metric indicates the percentage of critically defected goods to the total defects.The formula stands for:

(Critically defected goods) / Total defects

Supplier Defect Rate: This metric indicates the percentage of materials from suppliers not meeting quality specifications.

If you liked this template don’t forget to check our KPI Dashboard Templates Collection:
Someka Excel Dashboard Templates for Small Businesses

Quality KPI Dashboard Excel Template Features Summary:

  • Periodic and Accumulative analysis
  • Past year and Target Values Comparisons
  • Overview dashboard with interactional charts
  • A simple design which is easy to use for presentations
  • KPI Examples for Quality Management
  • Straightforward on-sheet directives
  • Excel 2007 (+ later versions) compatibility
  • Windows and Mac Compatible
  • No download/installation required. Ready-to-use.
  • Print-ready
  • White Label
  • No Visual Basic for Applications (VBA) Macros

This Quality KPI Dashboard Excel template is ready-to-use and provided as is. If you need customization on your reports or in need of more complex templates, please refer to our custom services.


Watch the video below to see the template in action! Presentantation also includes usage notes, explanations and tips & tricks about the template.



6 reviews for Quality KPI Dashboard

  1. chachanon


  2. Daniel E.

    I am already using one of your KPI Templates. But is it possible to make changes to what the metrics are called? my organization uses different terminology in many cases for their quality metrics…

    • Someka

      Hi Daniel,
      Of course, you can use different terminologies for your key performance indicators. We made a research to gather the most common metrics before we create this template. But it is totally modifiable so, you can add new metrics by using the blank rows or you can even modify the existing ones. For further questions please do not hesitate to contact us!

  3. Sparsh A.

    The easy of use…I literally created a fully capable dashboard showing all of our quality data in less than one hour.

  4. dante

    It is a great roadmap and makes it really easy to report your metrics and make them visible to the entire team

  5. Amanda2

    We have been able to create different reports that took close to our key metrics in a month. While the product has some limitations, the user-experience and ease of use make it a good overall experience.

  6. Mathew Baldwin

    It is very flexible, with the range of metrics that I exactly need.
    I had a question: I see there is an option for charts to be built based on the data we input. Right now the chart displayed is a bar chart for trending. This is a great one but I am also curious if you have other options for the chart or only the bar chart?

    • Someka

      Hello Matthew,
      Thanks for reaching out and your interest in our KPI Dashboard Templates!
      Regarding the question you asked, as default, we do not add a feature to change chart type but you can do that using the Excel function easily. Just select the chart -> Go to Design Tab-> Click Change Chart Type. You will see all available chart for the data we’ve visualized and change the chart design as you see fit!
      Hope this helps! Otherwise please do not hesitate to contact us for any of your questions.

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