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Call Center KPI Dashboard

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Ready-To-Use Call Center KPI Dashboard Template in Excel. Includes the most used metrics (like FCR, ASA), trend charts, comparison analysis and much more!


One Time Payment – Immediate Download


License: Personal Use
Works on: Windows / Mac
Requirements: Min. Excel 2007
Bonus: Free Lifetime Updates with your purchase.


If you are managing Call Center department, you will know how critical to measure the performance of agents and operation in order to increase customer satisfaction. Keeping a Call Center KPI Dashboard for this purpose is a good idea to be able to measure the metrics and take actions accordingly.
This ready-to-use Excel Template will help you to follow your metrics, measure changes and present them in a professional way.

Which Call Center KPIs Should You Follow?

First step is making research and deciding on the metrics you will follow for your own business model. We have done the hard work and gathered together the most used 20 Call Center KPIs such as:

  • Average Speed of Answer (ASA)
  • First Contact Resolution Rate (FCR)
  • Number of Holds per Call
  • And many more…

We have grouped them under three main categories as Customer Satisfaction, Operational Efficiency and Business Value. You can also add your own KPIs in the tool and track them easily.

How To Create a Call Center KPI Dashboard Effectively?

After deciding on the metrics, you will need to put some targets for your team and make comparisons with Previous Year and Target values. It is also a good idea to see the trends supported with some charts. This template offers:

  • Key Call Center Performance Indicators and Descriptions
  • Trend Charts
  • Previous Year and Target Comparisons
  • Monthly and Cumulative Analysis

 Check the VIDEO below to see how Someka KPI Dashboard Templates work in general:

Excel KPI Dashboard Template Video


This is a great way to follow your critical metrics, make comparisons and stay on track!

Call Center KPI Dashboard Excel Template Features:

  • Monthly and Cumulative analysis
  • Comparison with Past Year and Target values
  • Summary dashboard supported with interactive charts
  • Easy to use and nice design to be used in presentations
  • Clear on-sheet instructions
  • Compatible with Excel 2007 and later versions
  • Works both on Windows and Mac
  • No installation needed. Ready to use
  • Full Print ready
  • White Label
  • Does not include any VBA macros

This excel template is ready-to-use and provided as is. If you need customization on your reports or in need of more complex templates, please refer to our custom services.

If you liked this template don’t forget to check our KPI Dashboard Templates Collection:
Someka Excel Dashboard Templates for Small Businesses



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