IT KPI Dashboard Google Sheets Template

IT KPI Dashboard Google Sheets Template is an indispensable tool for any IT department. So, the layout of the sheet offers a way to track your key metrics in information technology with clear target-based and yearly comparisons.

Keeping track of your IT business will be a walk in the park with this Google Sheets. It allows IT managers, CIOs, IT departments and help desks you to track key metrics in information technology. You may also take this KPIs as a performance indicators for your OKR’s (Objectives and Key Results).

What is IT KPI dashboard?

An IT KPI dashboard is a very effective way to measure the performance of your IT in order to identify trends that may need attention. Also, KPIs are the most important metrics to measure, and they are divided into three categories:

1. Quantitative metrics: These are numerical data that can be measured, such as utilization, failures, and latency.
2. Qualitative metrics: These are information about the current state of your IT service, such as uptime and quality of customer service.
3. Behavioral metrics: These describe how your customers behave on a day-to-day basis with respect to their interactions with the IT service.

Benefits of IT KPI Dashboard Google Sheets Template?

Above all, IT Key Performance Indicators are a powerful tool for understanding how to manage the performance of your IT initiatives. Also, it can provide you with information on the impact your projects will have on the organization as a whole.

It also provides a more unified view of all important performance indicators in one place, meaning that CIOs can keep track of their progress and understand the overall health of their organization.

Most common KPIs for IT

1- Percentage of systems that are up and running (Uptime):

Basically, IT departments are always striving to improve their performance and keep their systems running as smoothly as possible.

On the other hand, with so much on the line, it can be hard to track all of your key metrics in one place. That’s where an IT KPI Dashboard Google Sheets Template, comes in handy.

2- Mean time to resolution (MTTR):

You can keep track of how long it takes your team to resolve issues. As well as make yearly comparisons and trend charts.

3- Satisfaction Rates:

IT departments are responsible for ensuring that end users have a positive experience with the organization’s systems. So, by tracking changes in satisfaction ratings, you can identify areas of improvement and take steps to address them.

4- Percentage of tickets closed within target time frames:

It’s important for IT departments to close tickets in a timely manner in order to keep their system running smoothly. This metric lets you see how many tickets were closed within the target timeframe set by the organization.

Sections of IT KPI Dashboard Google Sheets Template

Basically, this template is split into two parts, input and output. In the first sheet, you can see the Navigation Menu, which is useful for transferring between sheets and getting an overall view of the template’s foundation. Let’s check other sheets in details:

Defining Metrics:

Firstly, you can add your metrics here along with their category, unit, and even a brief description of each metric. This serves as the template’s basis. As a result, to more clearly define your objectives, always consult with your team, find out their opinions, and strive for extreme detail in this section.

Actual and Target Values from the Current and Previous Years Actual:

Secondly, the KPI Dashboard Google Sheets Template calculates the current year actual cumulative, current year target cumulative, and previous year actual cumulative after you add the results for each month to the sheet.

Monthly and Cumulative Analysis:

Select Month in this section to compare monthly and cumulative results. Make sure to pay attention to the red and yellow lights that indicate that your goals have not been reached.

Trends and Charts:

Finally, here is an all-inclusive tool for managers who wish to display KPI and metrics results over time. Simply choose your KPI to gain access to 3 different types of charts.

Meanwhile, all you need is an internet connection and a Google account to get started. And everything will be in sync!

IT KPI Dashboard Google Sheets Template Features Summary:

• KPI Dashboard Google Sheets Template for IT teams
• Close more tickets on your backlog with this online tool
• Ready to Print template
• Informational notes included
• Ready to use template
• Works on any operating system
• Suitable for any device including mobile, tablet, desktop