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Healthcare KPI Dashboard

5.0 (1 review)

Healthcare KPI Dashboard is a performance tracking tool in Excel. It will measure your hospital performance and provide most used metrics of industry.


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Healthcare industry is one of the world’s fastest-growing sectors so all of the medical institutions have to track and record some measurements. Because this enhances the quality of their services to provide international standards for their patients. While they are doing this, they need to compare their previous year and actual year measurements and have to set a target to increase their motivation to reach the level of the point that they have to be.

This Healthcare KPI Dashboard will help you to track what is missing and needs to be improved for measuring patient satisfaction. By researching some of the most important KPIs, there are 23 commonly used Healthcare KPI Metrics in Excel under 5 categories:Healthcare-KPI-Dashboard-Template-S01-1

Now, let’s dive into each of them!

Healthcare KPI Dashboard Features:

The navigation button enables you to switch between other worksheets and the last three buttons stand for Current Year Actual, Current Year Target, and Past Year Actual which you can input your values manually in this Excel Template.


Warning!: If you have your own Healthcare metrics and would like to add or edit a section, you will also have to edit the other parts. It means that when you did some changes you have to do the same at 3 sections of the template, which are the Current Year Actual, CY Target and PY Actual worksheets.

So after you add a new metric, you can adjust the default formula that we have already input and correct cumulative formula also on the cumulative sheet tabs as you wish.


Charts section will help you compare your data trends forming with the line chart. Here, we aim to give you a clear visual representation of your Healthcare KPI performance according to the selected metric.


Detailed Description of Healthcare KPI Metrics:


Patient Wait Time for OR: This metric indicates the average amount of time a patient must wait between after admission and seeing a medical staff.

Average Hospital Stay: The average time period that your patients stay in the medical center.

ER Wait Time: Indicates the total wait time of patients until seeing a doctor.

ER Duration of Treatment: Indicates the total wait time until patients get into the ER room (ER wait time) and duration of first medical intervention.

Patient Follow-up: Indicates how long the patients were followed up after their visit to the facility.

Patient Satisfaction

Inpatient Satisfaction Rate: Indicates the rates of hospitalized patients.

Outpatient Satisfaction Rate: Indicates the rates of patients who just stays in hospital to get examined.

Patient Confidentiality: This is the patient’s confidence ratio that indicates their medical records will be private and not seen by third party people/organizations.

# of No Show Patients/Cancellation: Indicates the number of people who have not been examined at the hospital, missed or cancelled their appointment.

Number of Patients per Medical Staff: Indicates the number of patients per medical staff.

Bed or Room Turnover Rate: Indicates the number of beds per patient in a hospital, it can be calculated as: Hospital Bed turnover rate = Number of discharges (including deaths) in a given time period / Number of beds in the hospital during that time period.


Average Treatment Costs: The average amount that a facility charges a patient for treatment.

Permanent Employee Wages: The value of wages paid to all full-time employees during the reporting period.

Avg. Insurance Claim Processing Cost: The total cash spent by a hospital on insurance claims.

Claims Denial Rate: The percentage of claims rejected by payers in a given period. The formula stands for; Total of Claims Denied/Total of Claims Submitted.

Hospital Success

Hospital Readmission Rate: This shows the number of patients returning to the facility because of incompetent practice.

Patient Safety: Indicates the percentage of patients being safe in the hospital.

Number of Referral Patients: The number of patients referred to different departments.

Medication Error Rate: The percentage of wrong treatment to patients.

Mortality/Death Ratio: The percentage of death patients. The formula stands for; The total number of patient death in facility/(Total number of patients discharged+ Total number of death patients) *100.

Hospital Capacity/Properties

Bed Occupancy Rate: The proportion of hospital beds in use at anytime. You can use this formula to calculate it; (utilized bed-days x 100)/available bed-days during the calendar year.

Number of Training for Employees: It shows the total number of training for employees in a facility.

Number of Media Mentions: The total number of news related to the facility.

If you liked this template don’t forget to check our KPI Dashboard Templates Collection:
Someka Excel Dashboard Templates for Small Businesses

Healthcare KPI Dashboard Features Summary:

    • Periodic and Accumulative analysis
    • 23 Most-Used Healthcare & Hospital KPI Metrics
    • Past year and Target Values Comparisons
    • Overview dashboard with visual charts
    • A simple design for presentations
    • Straightforward on-sheet directives
    • Excel 2007 (+ later versions) compatibility
    • Windows and Mac Compatible
    • No download/installation required.
    • Print-ready
    • No Visual Basic for Applications (VBA) Macros

This Healthcare KPI Dashboard Excel template is ready-to-use and provided as is. If you need customization on your reports or in need of more complex templates, please refer to our custom services.


1 review for Healthcare KPI Dashboard

  1. Jo Sanders

    It’s fairly straightforward. You can have entire dashboards with data pulling from several sheets so you can have all of your info in one, easy-to-read place.

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